Neumann's E130 Online: Course Quiz 1 (10 pts.)
Please respond to the following questions and writing prompts as completely as possible. Information for your responses can be found in either the course text, the project descriptions on the class web site, or in notes regarding drafts of projects. Save this file to a hard or floppy disk and start your responses in the space provided. Be sure to put your name on your quiz.

1.	Memo and letter format: What are the typical parts of a memo header? Describe the full-block and modified-block styles for letters.
2.	Outline and describe briefly the three-part structure of good news messages, persuasive messages, and bad news messages.
3.	Why is audience analysis important for business communication and what are the elements of a thorough audience analysis?
4.	In at least one paragraph, discuss the ways that ethics can be a communications issue. 

Responses